What did you learn about giving and receiving feedback this week? Do you think it applies to writing e-mail on the job? Did you learn any other key points that you would like to share?
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Dona J. Young is a teacher, facilitator, and writing coach who believes that writing is a powerful learning tool that shapes our lives and careers. In addition to teaching professional writing online, she designs and facilitates corporate training programs on effective writing and communication.
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Hello,
This week I learned alot about giving and receiving feedback. I learned that when giving feedback, you should be objective and use a positive tone. When receiving feedback, I learned to not reply right away and take the time to let the feedback set in, then evaluate what was said and think about how you can take and apply the feedback. I also learned that when there are emotional ties to feedback, after taking the time to let you soak in the feedback, you should try to meet face to face to talk about the feedback, instead of responding in a written form. This week I also learned the importance of planning out your PowerPoints, I never realized the work that goes into PowerPoint presentations!
Have a great day,
Megan Lesniewski
Hello Everyone,
This week reading chapter 6 I learned that there is always a best way to give and receive feedback. I learned when giving feedback you want it to always be to have a positive outcome. Also you never want to offend the person your are giving the feedback too. You want to give them what you feel can be improved and a solution on how they can improve. With receiving feedback you always want to receive it, take it all in, and then finally respond with a polite appreciative response. I think this applies to e-mails, because when reading e-mails you want to read it fully take it all in and then finally respond with the best answer. Also it relates, because just like body language, and tone of voice, your writing can send a different message than you are trying to send. You want to make sure when giving feedback and sending e-mails the message is clear.
Have a good day,
Tori Louviere
Hello Everyone,
This week, I learned how important it is to properly communicate in the workplace. A very important rule to remember is how to appropriately give feedback. Important points, feedback should be objective, descriptive based on facts and observation of behavior; also, it should be helpful in order to encourage improvement of performance. The best feedback is constructive feedback; the introduction is positive allowing one to ease into the problem with a suggestion for change. Another valuable point is positive feedback, sometimes this is overlooked. This is the best feedback because everyone likes to hear that they are doing a good job.
I feel that learning about feedback is very important for the job. In today’s world, e-mails are very common. The rules about feedback are relevant and useful. I learned that e-mails in the workplace are the property of the company and can be used as legal documents; feedback rules will help avoid problems.
Here is what I learned about receiving feedback:
• Thank the person
• Avoid arguing
• Ask questions
• Reflect (try to understand how they came to this conclusion)
Take time to evaluate the situation, return when ready to discuss and act on solutions. This will enable us to succeed in the workplace.
Have a great evening.
Nancy
Hello,
This week I have learned that in giving and receiving feedback is not something just intellectually challenging but also emotionally. It is often hard to separate emotions and intellect. In receiving feedback you must follow five simple steps: thank the person, refrain from arguing, restate the information, ask questions, and reflect. When those five steps are followed you can then clearly and intellectually dissect the feedback you had been given and start a directive of change. When giving feedback you must be sensitive to peoples emotions while still giving them honest and firm advice on their work. Feedback can frequently be construed as negative when that is not at all what the giver intended. This is why it is so important that you as the ‘giver of feedback’ must stay positive in your feedback. Try building up a person before honing in on the aspects that need change.
Feedback definitely applies to writing e-mail on the job. E-mails are fast messages that need to get a point across quickly. There is no time for tip toeing around a topic in an e-mail. This is why you must begin with a positive statement followed by the breakdown of what needs to be corrected. Feedback is key in e-mailing, a receiver wants to know what changes need to be made and does not have time for you to beat around the bush so to say.
The main point I got from the reading this week that is when receiving and giving feedback it is important you are direct yet sensitive. Sending the wrong message can either break or make a relationship whether it be personal or professional. Following the simple steps above you can give feedback like a pro.
Thanks,
Lauren
Hello everyone,
This weeks reading informed me on the impact of feedback, and the various ways we give and receive feedback. Unlike an evaluation, feedback identifies the problem but also offers a solution. And that’s in most cases that deals with constructive feedback. Similar to an evaluation you have negative feedback which also identifies the problem, but offer no solution. As far as e-mail correspondence in the work place, I believe you should only give constructive feedback, even if it deserves a negative feedback. If you feel that your e-mail response will be one of negativity, you should not immediately respond to the e-mail. Give it some time, and wait until you cool off. Remember, once you put it out there on e-mail or verbal, you cannot take it back.
Have a wonderful day.
Cory D. Armand
Hello,
I learned a lot about giving and receiving feedback this week. When giving feedback, I learned that it is best to give constructive feedback that not only identifies what is wrong, but also gives suggestions for improvement. When receiving feedback, I learned that it is important to be open and not take objective feedback personally. I think that both of these topics apply to writing e-mails on the job. As a manager, I am constantly giving and receiving feedback through verbal communication as well as e-mail. I think that this week’s topic is one of the most valuable lessons to take away from the class.
Thank you,
Brandon Morariu
Hey everyone,
I learned a lot about giving and receiving feedback through this weeks reading assignment. I learned that feedback is most effective when it is given along side a solution. It is real easy to tell someone that have made a mistake, but it is a little harder to equip them with the tools that can help solve the problem. I also learned that feedback is best given when it is objective. I have learned throughout these past assignments that it is always important to keep in mind the persons feelings. I do not do well when I feel like I am under attack, and neither does anyone else.
I do believe that feedback applies in any setting; it can apply in person, via e-mails, via text messages, etc. The principles learned in this chapter can be applied in multiple situations.
Have a nice day,
Lauren Fruehling
Hello,
This week I learned a lot about giving and receiving feedback. It is important to have good body language, and a nice tone of voice when doing so. Nobody likes to hear that they have done poorly, saying it in the right way makes a big difference. This works both ways in verbal communication, and in e-mail form. Telling someone they are doing a horrible job versus telling the person they made a mistake on the letter they just typed, pointing out the mistake, and offering ideas on how not to make the mistake again sounds nicer. Also, receiving feedback the person should not take it personally even if that is how it was given. Ask what you can do to improve, and not make the mistake again will open the lines of better communication.
Best of luck,
Theresa
Hello,
The chapter on feedback was very informative for me. You should use feedback to describe the pros and cons of what you see in another’s work. You should not make general comments but instead try to make comments that will help the writer make changes. You should try to avoid negative feedback but instead use constructive feedback to suggest changes and not put others work down. When receiving an email, constructive feedback will allow you to asses the information you are given and let the writer know what they could improve and what was well written. When using constructive criticism in emails, it makes the communication efficient and makes sure that each side is getting the same message.
Have a good day,
Leanne Norman
Hello Everyone,
There are many important points I learned about giving and receiving feedback this week. Some key guidelines of giving feedback were thanking the person, not arguing, asking questions, and also reflecting. I learned how important positive feedback is, and also how overlooked/underused it is. Just being in this class alone has first hand taught me how important positive feedback is. I really feel that these concepts really apply to sending e-mails in a job. It is important to know how to give good constructive feedback in order to keep the workplace a nice productive environment. Giving positive feedback in a work atmosphere is motivating and all around good for everyone. This week, I also learned about work meetings and different types of behavior that can hinder group process and progress. One that was new to me was the nonparticipant. It made sense that even someone that is not participating is hurtiing the group. Meetings are a team effort and need everyone to be involved.
Have a good day,
Stacey Glaser
Hello class,
This week I learned a lot about giving and receiving feedback.Giving and receiving feedback are important skills in the professional world and part of our everyday lives. If done well it can help develop an open relationship between both the speaker and the listener. When receiving feedback two important behaviors you should follow are, listen to what is being said without arguing or interrupting no matter how much you disagree and make sure you understand by clarifying information rather than making assumptions. On the other hand when giving feedback start with the positive anything that shows you value the person.Comment on specific behavior and give evidende.Finally, allow people to explore the implications of their behavior and if possible come to the same conclusions .
Giving feedback and knowing how to receive feedback is important when working through any type of problem. Always remember to give feedback to avoid a situation from becoming a problem again in the future.
Have a nice day.
Lizbeth Amezcua
This week I really learned a lot about feedback. Most importantly I realized how it pertained to the workplace and how important it is to know the appropriate tactics to take when leaving feedback such as tone of voice, thanking the person, not arguing; things like that. I had never thought about it too much before. Something that stuck with me was the importance making sure that feedback is used appropriately even if it is in the form of an e-mail. I know many of us may use e-mail as a form of communication, but I dont think we thought of the importance of making sure that it is formatted correctly and making sure feedback is effective.
Hello,
Giving and receiving feedback is an extremely useful concept to master. Although receiving constructive feedback can be very difficult at times, it is always good to hear other peoples point of views.
On the other hand, giving feedback can be even more difficult. Even if you absolutely hated everything your employee did, you have to be constructive in some aspect. You can’t just say, “I hate it. I want you to start from scratch.” You need to be constructive and say, “Even though the overall tone of your letter was good, I would like for you to redo the format and mess around with organization.”
With the abundant use of computers today, feedback is often given via email. In some aspects it is very useful, but in many aspects it is destructive. Destructive may be an intense word to use, but nonverbal communication is not shown through a computer screen. As we all know, nonverbal communication is just as important as verbal communication. If you are giving constructive feedback through email and your intended tone is not properly conveyed to your readers, you may come off as incredibly mean/rude.
In the end, we all just have to be careful and cautious when giving feedback, especially when it’s through email.
Have a good day,
April VanMilligan